FAQ's

I ordered the wrong size, color, or item. Can I still change this?

Yes, but you'll need to be quick. Once your order goes into production, unfortunately we cannot change it anymore. If you need a change of size, color, or item, contact our support team ASAP at support@novilify.com. Make sure to provide your name and order number.

I made a mistake on the shipping address. Can I change it?

As long as your item has not already shipped, we can still change this for you. Please email us the correct address and your order number to support@novilify.com and we'll take care of it for you.

I changed my mind. Can I still cancel my order?

Yes, as long as your order hasn't already gone into production. Please email support@novilify.com with the subject line "Cancel Request (your order number)" and we'll take care of it for you.

How do I find the sizing for an item?

Please refer to the size chart on the product page for general measurements. If you still need assistance, please email us for any additional help.

How long will it take to get my order?

It depends on the items ordered but generally most orders will take between 2-4 business days to fulfill plus the standard shipping time for delivery. For current standard shipping times please visit our Shipping Info page.

Note that once your order is shipped then it is out of our hands. We do not have any control over carrier (i.e. USPS or other) related shipping delays and are unable to offer refunds for delays. 

Do you ship outside of the USA?

Yes we do. Please see our Shipping Info page for information on international shipping.

Where is my order now?

Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site. 

I only received part of my order. Where's the rest of it?

We have multiple production facilities so when you order more than one item, they may be shipped separately. As a result, you may receive one item sooner than other item(s) in your order. So, no need to worry, the other item(s) are on the way! 

I can't complete my purchase or am getting an error. What do I do?

Please email support@novilify.com and we'll be happy to help.

How do I apply my discount code or gift card? 

You can add your discount code or gift card to your order on the checkout page, right where you enter your payment information. If you're on a computer, you’ll see a panel on the right side of the screen with a field that says, "Enter Gift Card or Discount Code."

If you're on your phone, click "see order details” at the top of your screen and enter your code in the space provided.

You can only use one discount code per order. 

What is your returns & exchanges policy?

Please see our Returns & Exchanges page for information on returns and exchanges.

I have a question. Who can I contact?

For all other inquiries, please email support@novilify.com and we'll be happy to help!